Tend & Mend Guarantee
In-house care, repair, wash, and refresh is included in your lifetime guarantee, free of charge. Here’s how it works...
You send us your well-loved
Golightly Cashmere.
We get to work
on each item.
We send it back to you
adventure-ready!
How we tend to your cashmere
Anti-moth Treatment
Moths love munching on animal fibers. We freeze your cashmere to decontaminate it, killing any eggs or lingering larvae.
Pilling Removal
You don’t have to put up with those little tufts of loose fibers. We’ll gently de-pille your cashmere by hand, using a special comb.
Wash, Dry & Prep
You can wash cashmere at home, but we’ll also treat it with our formulated anti-moth conditioner, protecting it for the season ahead.
Maintenance
We want you to go anywhere with your Golightly knits. When those inevitable snags or holes appear, send us your cashmere and we’ll expertly mend it.
Send us your items for care
We stand by our creations and guarantee our work, forever. Everything we make is worthy of a lifetime of use. It is made to last. If there is a flaw in our craftsmanship, we want to fix it. If your sweater got caught on a snag and now there’s a hole in it, we want to fix it.
We believe so deeply that these knits are made to last that we promise to continue to repair and restore your Golightly Cashmere whenever possible. Please contact us if your cashmere has excessive damage.
Please send insured USPS, UPS, FedEx, or DHL to:
Golightly Cashmere
1587 Pacheco Suite C
Santa Fe, NM 87505
Include your contact details, a quick note saying that you would like it cleaned, and your return address — so we can send it back to you! If you have have multiple items, you can add them to the same package under the same shipping label.
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Please note: Our Tend and Mend policy is not a substitute for your role in caring for your lifetime knit. If your Golightly is accidentally over-washed and your cashmere shrinks, there is very little we can do about it. If your dog chews it and it unravels, we cannot re-knit it. “Guaranteed Forever” means we will repair where possible and always stand by our work. If it is a case of neglect or bad luck, whereby moths eat your beloved, we can repair up to 10 holes, each the size of a pencil eraser. Beyond that, we can provide free darning yarn or charge a fee for the excessive damage. Please see our care instructions for more information.
30,000+ hats sold since 2005
FINALLY A HAT WORTHY OF YOUR HEAD
